Shipments
Your pack shipment
Packages are generally dispatched within 2 days for smaller items and up to 14 working days for larger full size graphic kits, after receipt of payment and are shipped via Royal Mail with tracking information.
Please note custom kits and changes to the original kits can take longer to process.
Shipping fees include handling and packing fees as well as postage costs.
Boxes are amply sized and your items are well-protected.
How To Return An Item
Stock Items:
Change of mind:
Your item must be in its original packaging and returned in a salable condition as it was received by you.
We cannot refund for Custom Colours other than the original colour scheme.
All items must be received within 7 Days from receipt.
Damages:
As this is a high risk product we can only accept damage returns or replacements with photo evidence of the damage. If the package is damaged on receipt please sign for this as damaged otherwise we cannot claim the insurance for the item and in turn may not be able to offer a replacement or refund.
Custom Made Items:
We are afraid we cannot accept returns on custom made items unless they are damaged on reciept in which case we will offer a direct replacement.
Custom made Items:
- Different or non standard colours than shown on the original picture
- Different shape or size requested than the original picture shown
1. Please email info@creative-vinyl.com to request a refund and we will assign you a Returns #.
2. Mail your returned item to:
Creative Vinyl LTD
Unit 15 The Cedars,
Cedars Hill,
Stowmarket<
IP14 5PQ
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Return Exceptions
Merchandise that has been worn, used, damaged or altered will not be accepted for return or exchange.
Restocking Fee
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.